Rail yard equipment planning
Shipping and return planning
Use the written quote and order confirmation for the terms that apply to your specific equipment and destination.
Plan for the shipment
Tell us the delivery city, facility receiving requirements and any access limitations when the quote is prepared. Larger rail equipment may require freight handling. Confirm packaging, shipment dimensions and unloading arrangements for the selected products.
Confirm lead time and availability
Manufacturing schedule, stock status and shipping time vary by model and quantity. Review the quoted timeline before scheduling work, and ask about partial shipments when a multi-item request has different availability.
Report damage or a change promptly
Retain the packaging and relevant shipment records, and contact the order team promptly if equipment arrives damaged or the order needs to change. Cancellation, return eligibility, freight charges and any applicable fees depend on the written order terms.
Before authorizing a return
Request return instructions before sending equipment back. Include the order reference, model, quantity and reason for the request so the correct process can be identified.